Reference

Privacy Policy for Your pena33 Account

pena33 Privacy Policy explains what we collect when you open an account, sign in, use DANA or QRIS, and browse titles such as Live Baccarat Diamond.

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pena33 Privacy Policy for Your pena33 Account
CONTACT ROUTES

Ask Us About Your Privacy

A direct account route helps you resolve a privacy question without sending sensitive details through an unrelated channel.

Account privacy request Send a request through the account support route when you want to access, correct, or remove personal details. Include your registered phone or email, but never send a wallet PIN, password, or full payment credential in the message.
Payment record question If a DANA, OVO, GoPay, QRIS, bank transfer, or virtual account reference appears incorrectly, share the date, amount reference, and account identifier. We use those details to locate the record while limiting the data included in the request.
Access concern When a sign-in, device change, or account detail looks unfamiliar, contact us through the account help route before sharing anything else. We can check the access record and explain the next verification step where local law permits.
DATA PRACTICES

Data Choices Around Your Account

We keep privacy controls close to the account actions that create the relevant records. Sign-in, wallet status, device details, cookies, and support correspondence each serve a defined operational purpose rather than being…

Account details

We use the phone number or email you provide to create account access, send necessary account messages, and match a privacy request to the correct record. Keeping those details current helps us avoid changing the wrong account.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account activity can create reference data such as status, time, and amount. We use it to reconcile your account without asking for your wallet password or full credential.

Device and access data

Browser type, device signals, sign-in time, and approximate network details can help us identify unusual account access. If a device change needs confirmation, we use an account verification step before discussing private records.

Cookies and storage

We may use cookies or browser storage to maintain your session, remember a setting, and support account navigation. You can adjust browser controls, although blocking essential storage may require another sign-in or affect account access.

Retention decisions

We remove or anonymise personal data when its stated purpose ends, unless an account matter, payment dispute, security check, or legal duty requires continued retention. A request can ask us to explain the reason for keeping a record.

Changes and contact

To request access, correction, deletion where local law permits, or a copy of your data, use the account support route. Tell us which record you mean; we may verify your account before completing the requested change.

Privacy Questions Indonesian Customers Ask

These Privacy Policy answers focus on the account actions you are most likely to check before opening an account or contacting us. They cover payment references, cookies, device access, retention, and requests for a copy or correction. If your situation is not listed, use the privacy contact route and describe the specific record.

It covers account details, sign-in and device records, cookies, support messages, payment references, and activity needed to maintain account access. It also explains how we handle requests for access, correction, deletion where local law permits, and clarification about retained records.

No. When you use DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account, we handle transaction references and status needed to match activity to your account. You should not send us a wallet password, PIN, or full payment credential.

Use the support route connected to your account and ask for a data access request. Include your registered phone or email and describe the records you need. We may complete an account verification step before providing personal data or confirming the request.

Yes, you can ask us to correct inaccurate account or contact details through account support. State the current detail, the correction needed, and the account identifier. We may verify your identity first, particularly when the request affects wallet or access records.

We keep information for the period needed for its stated purpose, account support, payment reconciliation, security checks, disputes, or a legal requirement. The exact period can differ by record. You can ask us why a particular item remains stored.

Cookies and browser storage may keep your session active, remember a setting, and support account navigation on a phone or desktop. You can change browser controls, but blocking essential storage may sign you out or require another account verification step.

You can ask us to delete or anonymise personal data where local law permits. Send the request through account support and identify the records involved. We may retain limited details when needed for a dispute, security matter, account record, or legal duty.

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